Zoom suffered a major worldwide disruption on Friday, leaving users unable to access video calls, the platform’s website, or its apps. The company initially cited domain resolution errors before resolving the outage, though the root cause is still being examined. A hacker collective, DarkStorm, allegedly claimed the disruption was due to a DDoS attack, but Zoom has not confirmed their involvement.
On Friday, Zoom, the popular video conferencing platform, experienced a widespread global outage that affected key services such as virtual meetings, its website, and mobile apps. The disruption left thousands of users around the world unable to access the service. Later, Zoom Communications announced that the issue had been fixed.
We are experiencing an outage that is impacting some users, but a restore is underway.
— Zoom (@Zoom) April 16, 2025
During the height of the outage at approximately 3:01 p.m. ET, outage-tracking site Downdetector.com recorded over 67,280 user reports, mostly from the U.S. but also from other regions. Many users received error code 503, typically indicating server-related problems.
Service has now been restored after the earlier outage,” Zoom confirmed on X (formerly Twitter), after earlier acknowledging “domain name resolution issues on the zoom.us domain that is affecting multiple services.
The company is still investigating the cause of the outage and has not officially confirmed whether it was a cyberattack. However, several users on social media claimed that a hacking group named DarkStorm was behind a DDoS (Distributed Denial-of-Service) attack targeting Zoom.
According to Zoom’s status page, the outage affected several services, such as Zoom Meetings, Zoom Phone, Zoom Contact Center, and the company’s primary website. Downdetector also logged more than 50,000 incident reports during the disruption.